We will also communicate the estimated lead time for custom/out-of-stock orders. Customer will be notified about out-of- stock products either by product page pop-up message or by customer service representative within one day. Custom or out-of-stock orders will be shipped within one business day of receipt from manufacturer. In-stock items will ship within one business day. If leaving a voice mail, leave a detailed message with your name, number, and specify pro shop order and we will return your call as soon as possible.Ĭustom/ out of stock/ special order products are noted as such on the product pages and typical production and delivery lead times are specified there. Please call us at 51 and ask for the Pro Shop. Phone orders will be processed Monday-Friday 8:00 AM – 5:00 PM. If you order items on Saturday or Sunday, shipment will occur Monday. We will also accept orders via phone and email to Emails will be addressed in the order in which they are received. The most efficient purchasing method is our online store ( ). If you have purchased a product from us that is defective, please contact us at 51 or we will determine the best course of action for your situation. At our sole discretion, we will directly replace the defective product and handle the return/exchange with the manufacturer. Skydive Spaceland will assist in service issues with the manufacturer in most cases. Most warranties/defects are handled directly through the manufacturer. Manufacturer warranties apply to any defective products received from Skydive Spaceland. We may eventually offer large volume sales in the future. Overstock/out of season discounts will be available on some products at varying times. Prices are subject to change without notice, and we will do our best to communicate price change before shipment. Prices listed on are the same in the store, plus shipping/handling and state sales tax if applicable. We accept Visa, MasterCard, American Express, and Discover credit cards, as well as direct bank draft when purchasing online. Customer will only be charged shipping/handling as long as the exchange does not affect the price. All original parts/accessories must be in returned in original packaging. Returned product/s must be in new condition. Product must be returned with original receipt/invoice and statement on the size needed. At our sole discretion, the Skydive Spaceland Pro Shop may choose to help sell the product at a discounted rate and issue a partial refund once the used product has sold.Įxchanges: We can exchange products due to incorrect fit/size, such as helmets or clothing. Refund amount is based on the condition of the product being returned and does not include shipping/handling fees.Ĭustom products, opened or used products: We do not issue refunds for these products. Returned products must be accompanied by original receipt/invoice and description of what is being returned and statement of refund request. ![]() Returns: We will accept the return of any unopened/undamaged products. Your trust and business are of paramount importance to us! Access to personal information is highly limited to those who handle order processing/fulfillment and/or customer service requests. Personal information needed to complete your order is stored by Skydive Spaceland, but your payment information is stored only by our payment processor. Privacy/Security: We don’t sell, rent, give, or loan your information to anyone. Pro Shop PoliciesĪll products, new or used, are sold “AS IS” and “WITH ALL FAULTS.” Skydive Spaceland Gear Store specifically disclaims the implied warranties of merchantability and fitness for a particular purpose. Gifts sold at a promotional discount are worth the promotional value until their expiration date after that they are worth the cash value paid. **** Gift certificates’ cash value never expires. Video/photos are refundable as noted when refunded with a skydive. *** Video and photo quality are not guaranteed. ** Transferable amount varies by situation call our office at 51 for details. 24-72 hours before you jump, cancellation forfeits the $50 deposit. * Over 72 hours before your scheduled jump, full refund is available.
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